Switchvox Cloud Mass Updates to 8.0.3- Begins Apr 18th
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 2024 - 22:00 EDT
Scheduled - Beginning the evening of Thursday April 18th, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.0.3.

Updates will happen during our customers’ regular maintenance windows, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team at
+1 (256) 428-6161 or toll-free at +1 (877) 344-4861
Apr 18, 2024 22:00 - Jun 16, 2024 05:00 EDT

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
CommUnity Platform Operational
90 days ago
99.99 % uptime
Today
Voice Services for USA Operational
HUDweb Operational
Video Meetings Operational
myHUD Operational
Control Panel Access for Moves/Adds/Changes Operational
FaxLync Operational
Paperless Fax ? Operational
90 days ago
100.0 % uptime
Today
CRM Link Operational
Scheduled Reports Operational
Voicemail to Email Operational
Technical Support Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Record All ? Operational
90 days ago
100.0 % uptime
Today
Zipwhip Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Business Voice UCaaS Operational
90 days ago
100.0 % uptime
Today
Business Voice+ UCaaS Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (formerly known as Sangoma Contact Center / SC3) ? Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Fax Classic Operational
90 days ago
100.0 % uptime
Today
Fax Digital Operational
90 days ago
100.0 % uptime
Today
BV Reports ? Operational
90 days ago
100.0 % uptime
Today
Switchvox Unified Communications Platform (UCaaS) Under Maintenance
90 days ago
99.84 % uptime
Today
Switchvox Platform Under Maintenance
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
DCS E-Fax (Avantfax) Operational
90 days ago
100.0 % uptime
Today
Switchvox Registration Service Operational
90 days ago
100.0 % uptime
Today
Video Meetings (Sangoma Meet Integration) Operational
90 days ago
100.0 % uptime
Today
Switchvox Update Service ? Operational
90 days ago
98.88 % uptime
Today
FAXStation Operational
90 days ago
100.0 % uptime
Today
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
90 days ago
100.0 % uptime
Today
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.81 % uptime
Today
Fonality Communication Operational
90 days ago
99.99 % uptime
Today
Record All ? Operational
90 days ago
100.0 % uptime
Today
HUD classic desktop application ? Operational
90 days ago
99.7 % uptime
Today
Voice Services for USA Operational
90 days ago
99.92 % uptime
Today
Voice Services for Australia/New Zealand ? Operational
90 days ago
100.0 % uptime
Today
Control Panel Access for Moves/Adds/Changes Operational
90 days ago
99.56 % uptime
Today
HUDweb Operational
90 days ago
99.34 % uptime
Today
Sangoma TaaS Platform Operational
90 days ago
99.99 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.98 % uptime
Today
Managed SIP Trunking Operational
90 days ago
100.0 % uptime
Today
FAXStation - Trunking and API Services ? Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
CPaaS and Sangoma Applications Operational
90 days ago
100.0 % uptime
Today
CPaaS Platform Operational
90 days ago
100.0 % uptime
Today
Sangoma Apps (CPaaS Packaged Apps) Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
90 days ago
99.98 % uptime
Today
TeamHub Desktop Operational
90 days ago
100.0 % uptime
Today
TeamHub Mobile Operational
90 days ago
100.0 % uptime
Today
Sangoma Meet Operational
90 days ago
99.94 % uptime
Today
Sangoma Talk Operational
90 days ago
100.0 % uptime
Today
Application Framework ? Operational
90 days ago
100.0 % uptime
Today
Desktop as a Service Operational
90 days ago
100.0 % uptime
Today
Connected Workspace Operational
90 days ago
100.0 % uptime
Today
Sangoma Website, Portals and Stores Operational
90 days ago
100.0 % uptime
Today
www.sangoma.com ? Operational
90 days ago
100.0 % uptime
Today
support.sangoma.com Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
90 days ago
100.0 % uptime
Today
RocketQuote (Business Voice Quoting Portal) Operational
90 days ago
100.0 % uptime
Today
SIPStation - Store ? Operational
90 days ago
100.0 % uptime
Today
FAXStation - Web Portal ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Website (www.freepbx.org) ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Wiki (wiki.freepbx.org/wiki.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Community Forum (community.freepbx.org) ? Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
90 days ago
100.0 % uptime
Today
VoIP Supply - Website ? Operational
90 days ago
100.0 % uptime
Today
VoIPSupply eCommerce ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Portal (portal.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Websites - digium.com ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Websites - my.digiumcloud.com ? Operational
90 days ago
100.0 % uptime
Today
Business Voice Knowledge-base (https://knowledge.star2star.com/) Operational
90 days ago
100.0 % uptime
Today
Switchvox Portal (www.switchvox.com) ? Operational
90 days ago
100.0 % uptime
Today
Support Portal (help.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
MSP Services Operational
90 days ago
100.0 % uptime
Today
Sangoma MSP Network Backbone Operational
90 days ago
100.0 % uptime
Today
Managed SDWAN Operational
90 days ago
100.0 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Managed Networking Operational
90 days ago
100.0 % uptime
Today
Sangoma Provisioning Services Operational
90 days ago
100.0 % uptime
Today
Telephone Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 3, 2024

No incidents reported today.

May 2, 2024
BV- Second Scheduled Infrastructure Maintenance- 05/02/2024
Completed - The scheduled maintenance has been completed.
May 2, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 21:00 EDT
Scheduled - Title: BV- Second Scheduled Infrastructure Maintenance- 05/02/2024
Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 2nd 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
May 1, 13:53 EDT
BV- Scheduled Infrastructure Maintenance- 05/02/2024
Completed - The scheduled maintenance has been completed.
May 2, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice Plus platform.
Sangoma will also be performing updates to our backend systems that communicate with external 10DLC websites.
Impact: There may be disruptions noticed during the deployment window when brands and campaigns are being created for TCR (The Campaign Registry). There is no expectation of any other service interruption or degradation. All calls and other services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 2nd 2024 at 3:00 PM EST
Duration: Expected to be a 120 minute window
May 1, 13:51 EDT
May 1, 2024
Switchvox users unable to configure Talk app or Login to Meet
Resolved - This incident has been resolved as of 11pm EDT.
May 1, 23:17 EDT
Investigating - We've identified an issue impacting the performance of Sangoma Talk and Meet services for Switchvox customers, resulting in degraded performance. We are aware of this problem and actively working to resolve it.
May 1, 15:33 EDT
CY- Scheduled Infrastructure Maintenance- 05/01/2024
Completed - The scheduled maintenance has been completed.
May 1, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 01:00 EDT
Scheduled - Details and Scope: Sangoma will be performing scheduled maintenance on our Community platform infrastructure.
Impact: There may be a 20-30 second delay on phone registrations and signaling while servers are restarted. As a result, calls made/ received during this window will also be impacted. Active calls will NOT be impacted.
Time of Release: Scheduled for Wednesday May 1st 2024 at 1:00 AM EST
Duration: Expected to be no longer than a 240 minute (4 hours) window
Apr 29, 12:38 EDT
Apr 30, 2024
BV- Second Scheduled Infrastructure Maintenance- 04/30/2024
Completed - The scheduled maintenance has been completed.
Apr 30, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:00 EDT
Scheduled - Details and Scope: Sangoma will also be performing planned voice and database and infrastructure upgrades related to the Business Voice and Business Voice+ platform.
Impact: There may be a lag in call routing updates during the deployment window. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 30th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
Apr 29, 12:37 EDT
BV- Scheduled Infrastructure Maintenance- 04/30/2024
Completed - The scheduled maintenance has been completed.
Apr 30, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 30th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
Apr 29, 12:36 EDT
Apr 29, 2024

No incidents reported.

Apr 28, 2024
HUD (Desktop and Classic) and Control Panel not accessible - Fonality Platform
Resolved - This incident has been resolved.
Apr 28, 17:59 EDT
Identified - The problem has been identified, and improvements have been made. HUD products are now loading, but notifications, call history, zoom and chat services are still experiencing reduced performance. The admin control panel is accessible, but syncing issues are currently preventing changes from taking effect.
Apr 28, 07:53 EDT
Investigating - We are aware of the issue where some customers can not access HUD and Fonality Control Panel. The team is actively investigating and working on a fix.
Apr 27, 10:24 EDT
Scheduled Maintenance - Sangoma Talk
Completed - The scheduled maintenance has been completed.
Apr 28, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:30 EDT
Scheduled - We will be undergoing scheduled maintenance and running a database upgrade which will impact access to Sangoma Talk application. All UCaaS platforms including Business Voice, CommUnity. Switchvox, FreePBX and PBXact Cloud will be impacted.
Apr 26, 14:21 EDT
Apr 27, 2024
Apr 26, 2024

No incidents reported.

Apr 25, 2024
BV- Second Scheduled Infrastructure Maintenance- 04/25/2024
Completed - The scheduled maintenance has been completed.
Apr 25, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday April 25th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
Apr 24, 15:19 EDT
Title: BV- Scheduled Infrastructure Maintenance- 04/25/2024
Completed - The scheduled maintenance has been completed.
Apr 25, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday April 25th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
Apr 24, 15:18 EDT
Apr 24, 2024
CY- Scheduled Infrastructure Maintenance- 04/23/2024
Completed - The scheduled maintenance has been completed.
Apr 24, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Community platform.
Impact: There may be a 25-30 second interruption to voicemail during the maintenance window. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 23rd 2024 at 11:00 PM EST
Duration: Expected to be a 60 minute window
Apr 22, 12:42 EDT
Apr 23, 2024
Scheduled Maintenance - CPaaS Platform, TeamHub, Sangoma Apps and Sangoma SSO Login
Completed - The scheduled maintenance has been completed.
Apr 23, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 EDT
Scheduled - We will undergo scheduled maintenance, during which time "TeamHub," "Sangoma Apps," and "login via Sangoma SSO" will not be accessible.
Apr 18, 21:20 EDT
BV- Scheduled Infrastructure and BV Portal Maintenance- 04/23/2024
Completed - The scheduled maintenance has been completed.
Apr 23, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Sangoma will also be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 23rd 2024 at 3:00 PM EST
Duration: Expected to be a 120 minute window
Apr 22, 12:40 EDT
CX: Telephony Platform Incident
Resolved - This incident has been resolved.
Apr 23, 15:09 EDT
Monitoring - The call recordings stored in the server should be available again.
Apr 23, 11:25 EDT
Identified - One of our telephony servers went down at 10:31 EST. The server was removed from the cluster to protect the platform.

The remaining servers are currently handling the workload of the platform.

Impact:
1. A subset of the on-going calls dropped (the ones being handled by that server);
2. The recordings stored in that server (all recordings from today since 00:00 AM) might be temporarily unavailable.
Apr 23, 11:20 EDT
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Firewall Software Upgrade (West Coast) - 4/19/24
Completed - The scheduled maintenance has been completed.
Apr 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:00 EDT
Scheduled - An upgrade will be performed on a network device in the West Coast data center.
The control panel, HUD, and active calls for servers hosted in this location, may experience an interruption for approximately 5 seconds when sessions are cleared. Users may experience degraded performance when accessing or making changes in the control panel for up to five minutes while VPN tunnel connections are re-established.
Apr 16, 17:11 EDT
Sangoma CX - Cluster / ACD Class: acd1-aws. Version 7.6 upgrade
Completed - The scheduled maintenance has been completed.
Apr 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 EDT
Scheduled - Description and scope: On Friday, April 19th 2024 at 5:00 a.m. EDT we will be upgrading Sangoma CX - Cluster 1 to a new release that addresses some minor issues, improves the platform performance, and introduces a feature improvement that will populate contacts regardless of whether the Caller ID includes the leading 1.

Cluster / ACD Class affected: acd1-aws. Information about how to find the Cluster / ACD Class used by a location in the following article (https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55771496/Sangoma+CX+Platform+Maintenance+Notifications)

Intervention duration: 60 minutes.

Impact: Not expected to cause any degradation or loss of service. Calls and Textual Channels will still be processed.
Apr 15, 10:28 EDT
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